Introduction
CodeCraft Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you use our website, products, and services, including MobaXterm. This policy applies to all users of our services, regardless of location. We take your privacy seriously and encourage you to read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.
Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, and payment information. We collect this information when you register for an account, purchase our products, subscribe to our newsletter, or contact us for support.
- Usage Data: This includes information about how you use our website, products, and services, such as the pages you visit, the features you use, the time and date of your visits, and your IP address. We collect this information automatically through cookies and other tracking technologies.
- Device Information: This includes information about the device you use to access our services, such as your device type, operating system, browser type, and unique device identifiers. We collect this information automatically when you use our website or applications.
- MobaXterm Usage Data: When you use MobaXterm, we may collect data related to the application's usage, such as session duration, connection types used (SSH, RDP, etc.), and error reports. This data is used to improve the performance and stability of MobaXterm. We anonymize this data whenever possible to protect your privacy.
How We Use Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with the products and services you request, to personalize your experience, and to improve the quality and functionality of our website, products, and services. This includes using data to debug and fix errors in MobaXterm.
- Communicating with You: We use your information to communicate with you about your account, purchases, and support requests. We may also send you promotional emails and newsletters about our products and services. You can opt out of receiving these emails at any time.
- Analyzing Usage Trends: We use your information to analyze usage trends and to understand how users interact with our website, products, and services. This helps us to identify areas for improvement and to develop new features.
- Protecting Our Rights and Property: We use your information to protect our rights and property, including preventing fraud and enforcing our terms of service.
- GDPR Compliance: For users in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). We rely on several legal bases for processing your data, including your consent, the performance of a contract, and our legitimate interests.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your personal information when it is transmitted over the internet.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Despite these measures, no security system is impenetrable. We cannot guarantee the security of your information. In the event of a data breach, we will notify you as required by law.
GDPR Compliance
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:
- Right to Access: You have the right to access the personal data we hold about you.
- Right to Rectification: You have the right to have your personal data corrected if it is inaccurate or incomplete.
- Right to Erasure: You have the right to have your personal data erased under certain circumstances.
- Right to Restriction of Processing: You have the right to restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data under certain circumstances.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at privacy@codecraftsolutions.com . We will respond to your request within one month.
Sharing Your Personal Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us to operate our website, products, and services. These service providers may include payment processors, email marketing providers, and data analytics providers.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Cookies and Other Tracking Technologies
We use cookies and other tracking technologies to collect information about your use of our website, products, and services. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:
- Personalize Your Experience: Cookies allow us to remember your preferences and to personalize your experience on our website.
- Analyze Usage Trends: Cookies help us to understand how users interact with our website and to identify areas for improvement.
- Provide Targeted Advertising: Cookies may be used to deliver targeted advertising to you based on your interests.
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. For more information, please see our Cookie Policy .
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are significant. Your continued use of our services after the changes have been posted constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
CodeCraft Solutions
123 Innovation Drive
Austin, TX 78701
USA
Email:
privacy@codecraftsolutions.com
Phone: +1 749-650-9553